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apollo rv usa - motorhome rental usa companies

apollo rv usa - usa motorhome rental

Apollo RV USA

Apollo Motorhome Holidays is a family owned worldwide RV company with operations in the USA, Australia and New Zealand.

Apollo offers a wide range of quality RV Rentals at very competitive prices and is proud to make RV Rentals in the USA a breeze.

Apollo RV Rentals are of superb quality and designed by engineers and manufactured by leading manufacturers. All rental vehicles offer luxury inclusions and many extras.

Apollo look forward to making your next motorhome holiday a fun and memorable one, so discover the sites of the USA at your own pace in an Apollo RV.



Apollo RV USA Rental Terms

Important Information About Your Rentals
On arrival you will be required to sign a rental agreement with the operators of Apollo RV USA. Here is a summary of their terms and conditions:

Definitions
The following definitions apply for the Terms and Conditions for Apollo RV USA.

    * The Supplier means the operator of Apollo RV USA
    * The Client is also referred to as the hirer (s) or renter (s)

Payment Terms:
A non-refundable deposit will be collected upon confirmation and is deducted from your nominated credit card. Accepted credit cards are Visa and MasterCard (1.95% transaction fee applies).

The remaining balance is to be paid directly to the vehicle supplier upon collection of your vehicle. A bond is payable upon arrival as well as an administration fee. The amount payable depends upon your excess reduction options booked with your hire. This amount is deducted from your credit card and is fully refundable when the vehicle is returned and meets the conditions of the Terms and your Rental Contract. Please see the Terms and Conditions for further details.

NOTE: full balance of payment (including the deposit) will be collected at the time of confirmation if you have elected to process your booking in a currency different to USD.

Cancellation Fee:
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:

If cancelled 63+ nights prior to pick up and 7 nights or more after the booking date - $100 cancellation fee
If cancelled 62 to 33 nights prior to pick up - 20% of Total Rental plus one way fees (minimum $250)
If cancelled 32 to 18 nights prior to pick up - 50% of Total Rental plus one way fees (minimum $250)
If cancelled 17 days or less prior to pick up or no show - 100% of Rental cost plus one way fees.

Travel Insurance:
We strongly recommend that renters ensure they take out the highest level of Travel Insurance.

Inclusions in the base rental rate quoted:
- Public Liability insurance. Apollo is insured for damages to third parties and/or their property up to a limit of US$1 million.
- Damage liability cover with a standard excess payable in the event of damage by you the customer to US$1500 (can be reduced through further options at additional charges)
- Road maps and campground guides
- Welcome Pack for the first night: matches, mini shampoo & conditioner, dish washing liquid, sponge, soap, salt and pepper, coffee, tea and sugar sachets.
- Vehicles come with full Housekeeping, cooking, eating utensils.  Linen and bedding are optional at additional pricing per person.
- Vehicles come with a full tank of gasoline but must be returned full at the end of the rental or gasoline will be filled by the rental station at above market rate for gasoline at the end of your rental
- All rental days are calculated per night basis.
- Rates are in US dollars.
- Rates are subject to change without notice

The quoted base rental rate does not include:
- There are no free miles included in these rates.  Miles are payable at the end of your rental for $0.40 per mile or you can purchase pre-paid mileage packs at discounted rates during the booking process.
- Vehicle preparation fee.  This separate fee includes first tank of propane gas, all pre-cleaning and mechanical servicing, and vehicle kit.
- Administration fee
- Liability reduction options if selected
- Taxes
- One way fee(if applicable)
- Convenience kits (linen, bedding), pre-paid mileage packages and other additional extras are available at extra cost
- Transfers
- Generator Use ($3 per hour)
- Colorado Road Safety Fee surcharge of $2/night (with a max charge of $90/booking) applies to all rentals picking up from the Denver branch.

These fees will be itemised separately in your final breakdown of pricing.

Burning Man Festival:
An additional surcharge of $700 applies for travel to the Burning Man Festival (Aug 26, 2013 - Sep 02, 2013).

Value Pack upgrade:
Rentals can be upgraded by adding the Value Pack upgrade for an additional US$96.00 per day.

- The minimum amount payable per rental segment for an Inclusive Rate is $960.00 – i.e. 10 nights rental.
- The maximum amount payable per rental segment for an Inclusive Rate is $3840.00 – i.e. 40 nights rental.

The Value Pack includes: Collision Damage Waiver (zero responsibility), Unlimited Miles, Administration Fees/Taxes, Personal Kits, Bond Admin Fee, Vehicle Preparation Fee, Colorado Road Safety Fee, Initial set of Toilet Chemicals, Camp Chairs and Table, and Child Restraints (on request).

Booking Amendments:
If you wish to make any changes to your booking the booking will be calculated by using either the original flex rate or the flex rate that is valid at the time of the booking change, depending on whichever rate is higher. There are no exceptions to this rule. The following situations are classified as booking alterations:

- Change of date for vehicle pick-up or drop-off
- Change of location (depot) for vehicle pick-up or drop-off
- Change of vehicle category
- Name change

If an amendment is made to the rental dates within 17 days of collection, no refund will be made if the length of hire is shortened (that is; the rental will be charged at the number of nights originally booked). There is no refund for late pick up or early return of vehicle. A relocation fee may apply if the collection or return location is amended within 17 nights of vehicle pick up or if notification occurs during the hire.

Rental Extension:
If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Apollo Reservations who will advise of the additional costs. Rental extension is subject to fleet availability. The extra cost of an extended rental must be paid by credit card over the telephone or at an Apollo Branch immediately on confirmation of the rental extension.

Whilst on hire if you decide to extend your rental duration (changing the drop-off date) by 2 nights the same flex rate is used that applied on the day when you made your original booking. If you extend by 3 nights or more, the booking change rule applies as outlined above.

Rental Charges:
Rental charges are calculated on a "per night" basis. Vehicles can be picked and dropped off during office hours. Apollo branches are open Monday to Friday from 9am to 4.30pm (latest drop off time is 4pm), and Saturday from 9am to 12pm (latest drop off time is 11:00am). Branches will be closed on Sundays and public holidays.

Branch Hours:
Apollo branches are open Monday to Friday from 9am to 4.30pm, and Saturday from 9am to 12pm. Branches will be closed Sundays and the following public holidays:

Memorial Day 27 May 2013
Independence Day 04 July  2013
Labor Day 02 September 2013
Thanksgiving Day 28 November 2013
Christmas Day 25 December 2013
New Years Day 01 January 2014


Mileage (Included in the Inclusive Package):
500 mile packages are available at a cost of $150. Mileage packages must be prepaid before departure. There is no refund for any unused miles. Excess miles are charged at $0.40 per mile.

Vehicle Collection and Return:
Vehicles can be collected and returned Monday to Friday between 9am and 4pm, and Saturday between 9am and 11am.

Transfers:
Vehicles must be collected and returned to our branches (no airport returns). Transfers to and from the Apollo depot are not included in the rental price. It is the renter's responsibility to get to and from the branch.

Payment at Branches:
For security reasons, Apollo will only accept credit card or debit card for rental charges paid on vehicle pick up or drop off. Cash payments will not be accepted at rental branches. The Bond on the vehicle is only payable at pick - up by Credit Card.

Administration Fees / Taxes (Included in the Inclusive Package):
A charge of 10% of the total cost will be levied to cover administration fees, government fees, duties and other associated costs. Administration fees can be either prepaid or paid at the rental counter on collection of the vehicle.

Credit Cards:
We only accept Visa, Mastercard, American Express and Diners Club.

Exchange Rate / Currency Variations:
All credit card transactions are conducted in US Dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. We do not accept any liability for variances up or down. Refunds by credit card can take up to 15 working days depending on the renter's Financial Institution.

Rental Duration:
The minimum rental is three nights for rentals commencing during the periods 1 April 2013 to 30 June 2013 and 1 October 2013 to 30 April 2014.

The minimum rental is seven nights for rentals commencing during the period 1 July 2013 to 30 September 2013 (High Season).
A ten day minimum rental period applies for rentals commencing during the periods 21 August 2013 to 22 September 2013 from the San Francisco Branch.

Minimum rental periods are subject to change during other peak periods.

One Way Rentals:
One way rentals are available between all Apollo branches subject to a 7 night minimum rental period. The following one way fees will apply.

  FROM
TO   LAX SFO LAS DEN
LAX 0 250 250 350
SFO 150 0 250 350
LAS 250 250 0 350
DEN 250 250 250 0

A ten day minimum rental period applies for one way rentals commencing during the periods 21 August 2013 to 22 September 2013 from the San Francisco Branch.

Driver’s License and Minimum Age:
A current and full motor vehicle driver’s license is required. If the driver’s license is not in the English language then an international driver’s license is also recommended. An accredited English translation will be accepted in lieu of an international driving permit. The driver’s license must have been held for at least two years and be valid for the whole length of the rental. The original driver’s license must be shown at time of pick-up when the driver is present.
Drivers must be 21 years of age or over. For drivers 75 years of age or over, a current medical certificate stating that the customer is fit to drive for the duration of the hire is required upon vehicle collection.

Vehicle Preparation Fee (Included in the Inclusive Package):
A fee of $100 applies on collection of the vehicle to cover the vehicle preparation and equipment. This includes all pre-cleaning and mechanical servicing, 1st  tank of propane gas, and vehicle kit (pots, pans, crockery, cutlery, cooking utensils, broom, dust bin,).

Maps and Campground Guides:
Each vehicle is supplied with complimentary road maps and campground guides.

Vehicle Consultation:
On pick up of the vehicle our staff will provide a complimentary vehicle consultation. This includes an explanation of all the interior and exterior features of the vehicle as well as driving tips.

Apollo Welcome Pack:
Each vehicle is supplied with a complimentary Apollo Welcome Pack for the first night. The pack contains matches, mini shampoo and conditioner, dishwashing liquid, sponge, soap, salt and pepper, coffee, tea and sugar sachets.

Additional Products:
- Personal Kits (Included in the Inclusive Package) - $50 per person (including a sleeping bag, pillow, bath towel and tea towel)
- Camp Chairs (Included in the Inclusive Package) - $10 each per rental
- Camp Table (Included in the Inclusive Package) - $20 per rental
- GPS - $10.00 per day (max $100 per rental)
- Generator Use - $3 per hour as determined by an installed running time meter
- Generator Package - $5.00 per night for unlimited use
- Baby Seats (Included in the Inclusive Package) - $40 per rental. Please refer to the Apollo child restraints policy for full details.
- Booster Seats (Included in the Inclusive Package) - $40 each per rental. Please refer to the Apollo child restraints policy for full details.
- First Aid Kits - A First Aid kit is supplied in every vehicle. If the seal is broken or the kit is not returned the kit becomes the property of the renter and a $50 fee is charged when the vehicle is returned.
- Toilet Chemicals - $2.50 each
- BBQ - $18.00
- Lanterns - $13.00

Child Seats
The safety of our customers is of the utmost importance to Apollo. Therefore we have developed a best practice approach to Child Restraints. We aim for the best safety (not just recommended levels) for our clients’ children.
Clients can rent Child Restraints (must be pre-booked) from Apollo. It is the client’s responsibility to fit them to the vehicle (our branch staff are legally unable to fit them or advise on how they should be fitted) and we recommend the following guidelines below:

Capacity 2 adults and 3 children 2 adults and 4 children 4 adults and 2 children 5 adults 2 adults
Vehicle

  Happy Explorer

  Sunrise Escape

Eclipse Camper* US Wanderer* Elite Traveller Euro Tourer
  Either  /   or   /   or Either  /   or    / or Either  /   or / or Either  /   or /  or  
Baby Capsules -                -         - -                -         - -                -      - -                 -      - not permitted
Baby Seat 1               -         1 2              -          1 2               -      1 2                -      1 not permitted
Booster Seat -               1         1 -               2         1 -                2     1 -                2       1 not permitted

*Dinette table will require lowering to install baby/booster seat. Dinette table will only lower to seat level. Due to this other passengers will not be able to travel in the dinette area. All passengers must wear seat belts whilst the vehicle is in motion.

Baby Capsules(Not Permitted)
Baby Capsules are required for infants as follows:
0 to 9 kg weight
or 0 to 6 months of age (on average)
or up to 70 cm in length.
Baby Capsules are not allowed to be fitted to any Apollo vehicle.

Baby Seats
Baby Seats are required for young children as follows:
9 to 18 kg (20 to 40lb) weight
or 6 months to 4 years of age (on average)
or above 70cm (27 inches) in length.

Booster Seats
Booster Seats are required for young children as follows:
14 to 26 kg (40 to 60lb) weight
or 4 to 7 years of age (on average).
No child restraints are required for children over min. 140 cm (55 inches), OR over min. 26 kg (60lb) OR 8 years of age (on average).

All Child Restraints must be front facing only, cannot be fitted to rear or side facing seats and are to be fitted in the rear of Apollo vehicles.
In some vehicles the seat backing cushion will need to be removed to properly secure the child restraint.

The above details are our minimum requirements.

The above details are subject to the manufacturer’s guidelines for each individual device. While all reasonable care has been taken has been taken in preparing this document, we do not guarantee the accuracy or completeness of the document. Nor do we endorse or accept any responsibility for any views, advice, recommendations or opinions expressed in the document or referred websites. The content should only be used for your general information and use and not by way of specific recommendation or advice as every individual's circumstances are different. You should seek your own independent legal advice before taking any action based in whole or in part on the document or referred websites. Apollo shall not be liable for any claims, losses, injuries, penalties, damages, costs or expenses arising from the use of this document or referred websites.

Multiple Rentals:
Consecutive Motorhome/Campervan rentals can be combined to qualify for a long-term discount rate. Rentals in the United States of America, Australia and New Zealand on Star RV, Apollo, Cheapa Campa and Hippie Camper can be combined to obtain a long-term discount rate, providing travel is within a 3 month period. If drop off of a vehicle and pick up of a new vehicle occurs on the same day then a day each will be charged per respective vehicle. Multiple rentals are treated as separate rentals under the one way fee and minimum rental period conditions.

Travel Restrictions:
Apollo reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions,and the distance to nominated destinations in relation to the length of the rental period.

Death Valley and other desert areas:
Vehicles are not allowed to operate in Death Valley during 15 May to 15 September due to extremely high temperatures which can cause system failures. At other times vehicles may be operated with EXTREME CARE in Death Valley and other desert areas.

Mexico, Alaska, Yukon and Northwest Territories & Newfoundland:
Travel to Mexico, Alaska, Yukon and Northwest Territories & Newfoundland is strictly prohibited.

Manhattan:
Due to restrictions on vehicle heights, propane gas and parking, vehicles with propane are not permitted in Manhattan and are not permitted to travel through any underground or underwater tunnels.

Burning Man Festival (26 August 2013 to 02 September 2013):
An additional surcharge of $700 applies for travel to the Burning Man Festival.

Colorado Road Safety Fee (Included in the Inclusive Package):
A surcharge of $2.00 per night (maximum $90.00 per booking) applies to all rentals picking up from the Denver branch.

Change of Drop Off Destination:
If the renter wishes to change the drop off destination after the rental has commenced, they first must obtain authorisation from the Apollo Head Office. Subject to the change being approved, a minimum additional charge of $700 will apply.

Repairs:
Although we run late model vehicles, it may happen that small repairs are required. Repairs up to $100 may be affected without authorisation and will be reimbursed unless the damage is caused by the renter. For amounts over $100, Apollo will need to be informed in advance. All vehicles are covered for 24hr emergency roadside assistance.

Infringements and Administration Fees:
Apollo reserves the right to charge the renter for any speeding, toll way or parking fines not reported on return of the vehicle. In addition to these costs, Apollo reserves the right to charge for associated administration costs for processing the fines (irrespective of excess). An administration fee of $75 per fine will be applicable.

Change Of Vehicle:
Should the vehicle booked be unavailable through unforeseen circumstances, we reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the renter to a refund.

Vehicle Category:
Vehicles cannot be requested by make or model, only by vehicle category.

Powered Site Bookings:
Powered Sites can be difficult to manage during high season. We recommend clients make a reservation for at least a 31ft vehicle, irrespective as to the size of the motorhome reserved, to avoid problems due to possible upgrades.

Voluntary Downgrade:
Should the renter decide to take a lesser vehicle than booked within 17 days of pick up or during the rental then they will not be entitled to any refund.

Limit of Liability:
In the event of no alternative vehicle being available to the renter our liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remainder of the hire period.

Important:
We reserve the right to refuse any rental at our discretion.

Animals:
Service dogs are permitted to travel in our vehicles with prior permission from Apollo. No other animals are permitted in our vehicles.

Smoking:
Smoking is not allowed in our vehicles.

PROTECTION PACKAGE

Public Liability Insurance:
The public liability insurance is included in the nightly rental rate. Apollo is insured for damages to third parties and/or their property up to a limit of US$1 million. The public liability insurance that covers the registered drivers is only up to the statutory limit as stipulated by law of the State you are in at the time. This insurance amount is normally very low.

Supplemental Liability Insurance (SLI): 
$9.00 per night
Optional SLI provides the Clients with an increased limit of liability protection for 3rd party damage claims up to US$1 million.

Property Damage:
The renter is responsible up to the amount of $1,500 for the cost of damage to the rented Vehicle. The renter is also responsible for the cost of demurrage for the period the Vehicle is unavailable due to repairs. The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Apollo, not at the completion of the rental Period. In addition to the Liability an administration fee of $75 will be charged per claim.

Standard Liability:
Apollo’s rental charge includes a Standard Liability of $1,500.
A Bond of $1,500 will be collected at the time of entering into the Rental Contract. The $1,500 will be debited to the credit card account immediately. An administration fee of $30 applies.

Collision Damage Waiver (CDW) - (Included in the Inclusive Package)
A $0(zero) responsibility applies.

CDW protects against:
- Accidental damages
- Windscreen(1 windscreen covered per rental)
- Protection against theft and vandalism
- Protection against uninsured motorists
- Tyre damage (2 tyres covered per rental)

A Bond of $500 will be collected at the time of entering into the Rental Contract. The $500 will be debited to the credit card account immediately. An administration fee of $10 applies.

Bond :
For security purposes, only a credit card can be used to provide a Bond. The credit card holder must be present and able to sign for the Bond upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.

The Bond is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. If there is damage to the vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of the relevant Liability. However, if the terms of the Rental Contract are breached and the Bond is insufficient to cover the damage then any extra cost will be charged.

Full Responsibility :
At all times the renter is responsible for:

- Damage caused where the terms of Rental Contract have been breached.
- Damage caused by negligence.
- Damage caused to the Vehicle in any way by part or total water submersion or salt water.
- Damage caused due to a single vehicle roll over.
- Damage caused to the vehicle by the renter's willful conduct
- Damage caused to the Vehicle when using the Vehicle in contravention of any legislation or regulation controlling vehicular traffic.
- Damage or loss caused to any personal belongings.
- Damage caused due to use of incorrect or contaminated fuel.
- Damage to the awning, overhead or underbody of the Vehicle.

Rates/Terms/Conditions:
Are subject to change without notice.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.95% credit card or debit card surcharge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.


Apollo RV USA Rental Terms for travel between 01-Jan-2007 and 31-Dec-2019

The terms and conditions for this period are currently unavailable. If your travel dates fall within these terms, please contact us as new terms may apply which affect the cost of your rental.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.95% credit card or debit card surcharge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.


Apollo RV USA Insurance

PROTECTION PACKAGE

Public Liability Insurance:
The public liability insurance is included in the nightly rental rate. Apollo is insured for damages to third parties and/or their property up to a limit of US$1 million. The public liability insurance that covers the registered drivers is only up to the statutory limit as stipulated by law of the State you are in at the time. This insurance amount is normally very low.

Supplemental Liability Insurance (SLI): 
$9.00 per night
Optional SLI provides the Clients with an increased limit of liability protection for 3rd party damage claims up to US$1 million.

Property Damage:
The renter is responsible up to the amount of $1,500 for the cost of damage to the rented Vehicle. The renter is also responsible for the cost of demurrage for the period the Vehicle is unavailable due to repairs. The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Apollo, not at the completion of the rental Period. In addition to the Liability an administration fee of $75 will be charged per claim.

Standard Liability:
Apollo’s rental charge includes a Standard Liability of $1,500.
A Bond of $1,500 will be collected at the time of entering into the Rental Contract. The $1,500 will be debited to the credit card account immediately. An administration fee of $30 applies.

Collision Damage Waiver (CDW)  - (Included in the Value Pack)
A $0(zero) responsibility applies.

CDW protects against:
- Accidental damages
- Windscreen(1 windscreen covered per rental)
- Protection against theft and vandalism
- Protection against uninsured motorists
- Tyre damage (2 tyres covered per rental)

A Bond of $500 will be collected at the time of entering into the Rental Contract. The $500 will be debited to the credit card account immediately. An administration fee of $10 applies.

Bond :
For security purposes, only a credit card can be used to provide a Bond. The credit card holder must be present and able to sign for the Bond upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.

The Bond is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. If there is damage to the vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of the relevant Liability. However, if the terms of the Rental Contract are breached and the Bond is insufficient to cover the damage then any extra cost will be charged.

Full Responsibility :
At all times the renter is responsible for:

- Damage caused where the terms of Rental Contract have been breached.
- Damage caused by negligence.
- Damage caused to the Vehicle in any way by part or total water submersion or salt water.
- Damage caused due to a single vehicle roll over.
- Damage caused to the vehicle by the renter's willful conduct
- Damage caused to the Vehicle when using the Vehicle in contravention of any legislation or regulation controlling vehicular traffic.
- Damage or loss caused to any personal belongings.
- Damage caused due to use of incorrect or contaminated fuel.
- Damage to the awning, overhead or underbody of the Vehicle.